HB 3515

Abstract

Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that a company that provides goods or services to customers in the State of Illinois must make available to its customers, at no cost, a customer support service to address customer issues and complaints during the hours the company regularly conducts business. Provides that a customer support service must respond to all customers within 24 hours after a customer contacts the service and must solve a customer's issue or complaint within 48 hours after a customer contacts the service. Provides that a company that violates these provisions commits an unlawful practice within the meaning of the Act. House Committee Amendment No. 1 Replaces everything after the enacting clause. Reinserts the provisions of the introduced bill with the following changes: Amends the Consumer Fraud and Deceptive Business Practices Act. Provides that the customer support service requirements apply to high-impact social media companies. Defines "high-impact social media company". Makes corresponding changes.