SB 1289

  • California Senate Bill
  • 2023-2024 Regular Session
  • Introduced in Senate Feb 15, 2024
  • Passed Senate May 21, 2024
  • Passed Assembly Aug 27, 2024
  • Became Law Sep 27, 2024

Medi-Cal: call centers: standards and data.

Abstract

Existing law establishes the Medi-Cal program, which is administered by the State Department of Health Care Services and under which qualified low-income individuals receive health care services. The Medi-Cal program is, in part, governed and funded by federal Medicaid program provisions. Existing law sets forth various responsibilities for counties relating to eligibility determinations and enrollment functions under the Medi-Cal program. Existing federal law sets forth Medicaid reporting requirements for each state during the period between April 1, 2023, and June 30, 2024, inclusive, relating to eligibility redeterminations, including, among other information, the total call-center volume, average wait times, and average abandonment rate for each call center of the state agency responsible for administering the state plan, as specified. The bill would require a county with a call center as described above, commencing on January 1, 2026, and each month thereafter, to collect and submit to the department call-center data metrics, including, among other information, total call volume, average call wait times by language, and average call abandonment rate. By creating new duties for counties relating to call-center data, the bill would impose a state-mandated local program. The bill would require the department to prepare a report, excluding any personally identifiable information, on call-center data. The bill would require the department to post the report on its internet website on a quarterly basis no later than 45 calendar days after the conclusion of each quarter, with the initial report due on May 15, 2026. The bill would require the department to implement these provisions, without taking any regulatory action, by means of an all-county letter or similar instruction. The bill would require the department to adopt regulations thereafter in accordance with certain provisions. The California Constitution requires the state to reimburse local agencies and school districts for certain costs mandated by the state. Statutory provisions establish procedures for making that reimbursement. This bill would provide that, if the Commission on State Mandates determines that the bill contains costs mandated by the state, reimbursement for those costs shall be made pursuant to the statutory provisions noted above.

Bill Sponsors (1)

Votes


Actions


Sep 27, 2024

California State Legislature

Chaptered by Secretary of State. Chapter 792, Statutes of 2024.

California State Legislature

Approved by the Governor.

Sep 04, 2024

California State Legislature

Enrolled and presented to the Governor at 4 p.m.

Aug 28, 2024

Senate

Assembly amendments concurred in. (Ayes 39. Noes 0. Page 5589.) Ordered to engrossing and enrolling.

Senate

In Senate. Concurrence in Assembly amendments pending.

Aug 27, 2024

Assembly

Read third time. Passed. (Ayes 76. Noes 0. Page 6655.) Ordered to the Senate.

Aug 20, 2024

Assembly

Read second time. Ordered to third reading.

Aug 19, 2024

Assembly

Read second time and amended. Ordered to second reading.

Aug 15, 2024

Assembly

From committee: Do pass as amended. (Ayes 11. Noes 0.) (August 15).

Jul 02, 2024

Assembly

July 2 set for first hearing. Placed on suspense file.

Jun 06, 2024

Assembly

Read second time and amended. Re-referred to Com. on APPR.

  • Amendment-Passage
  • Reading-1
  • Reading-2
  • Referral-Committee
Com. on APPR.

Jun 05, 2024

Assembly

From committee: Do pass as amended and re-refer to Com. on APPR. (Ayes 15. Noes 0.) (June 4).

May 28, 2024

Assembly

Referred to Com. on HEALTH.

  • Referral-Committee
Com. on HEALTH.

May 22, 2024

Assembly

In Assembly. Read first time. Held at Desk.

May 21, 2024

Senate

Read third time. Passed. (Ayes 39. Noes 0. Page 4066.) Ordered to the Assembly.

May 16, 2024

Senate

Read second time. Ordered to third reading.

Senate

From committee: Do pass. (Ayes 7. Noes 0. Page 3978.) (May 16).

May 10, 2024

Senate

Set for hearing May 16.

May 06, 2024

Senate

May 6 hearing: Placed on APPR suspense file.

Apr 30, 2024

Senate

Set for hearing May 6.

Apr 29, 2024

Senate

Read second time and amended. Re-referred to Com. on APPR.

  • Amendment-Passage
  • Reading-1
  • Reading-2
  • Referral-Committee
Com. on APPR.

Apr 25, 2024

Senate

From committee: Do pass as amended and re-refer to Com. on APPR. (Ayes 11. Noes 0. Page 3756.) (April 24).

Apr 08, 2024

Senate

From committee with author's amendments. Read second time and amended. Re-referred to Com. on HEALTH.

  • Amendment-Passage
  • Committee-Passage
  • Reading-1
  • Reading-2
  • Referral-Committee
Com. on HEALTH.

Apr 05, 2024

Senate

Set for hearing April 24.

Apr 03, 2024

Senate

Re-referred to Com. on HEALTH.

  • Referral-Committee
Com. on HEALTH.

Mar 18, 2024

Senate

From committee with author's amendments. Read second time and amended. Re-referred to Com. on RLS.

  • Amendment-Passage
  • Committee-Passage
  • Reading-1
  • Reading-2
  • Referral-Committee
Com. on RLS.

Feb 29, 2024

Senate

Referred to Com. on RLS.

  • Referral-Committee
Com. on RLS.

Feb 16, 2024

Senate

From printer. May be acted upon on or after March 17.

Feb 15, 2024

Senate

Introduced. Read first time. To Com. on RLS. for assignment. To print.

Bill Text

Bill Text Versions Format
SB1289 HTML
02/15/24 - Introduced PDF
03/18/24 - Amended Senate PDF
04/08/24 - Amended Senate PDF
04/29/24 - Amended Senate PDF
06/06/24 - Amended Assembly PDF
08/19/24 - Amended Assembly PDF
08/30/24 - Enrolled PDF
09/27/24 - Chaptered PDF

Related Documents

Document Format
04/22/24- Senate Health PDF
05/03/24- Senate Appropriations PDF
05/17/24- Sen. Floor Analyses PDF
05/31/24- Assembly Health PDF
06/28/24- Assembly Appropriations PDF
08/21/24- ASSEMBLY FLOOR ANALYSIS PDF
08/27/24- Sen. Floor Analyses PDF

Sources

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